Returns & refunds

Changed your mind?

You can cancel and send back unopened, sealed items within 14 days of delivery — that's your right under the UK Consumer Contracts Regulations. Tell us within 14 days of delivery, then send the items back within 14 days of telling us.

Once we get them back (or proof you've posted them), we refund you within 14 days. For change-of-mind returns you pay the return postage. If you return the whole order, we refund the standard delivery cost too (not any extra you paid for faster delivery).

Opened or unsealed

Our products are smoked, vaped or eaten, so for hygiene and safety reasons we can't take back items that have been opened or unsealed after delivery — unless they're faulty or we sent the wrong thing.

Faulty, damaged or wrong

If something arrives faulty, damaged or isn't what you ordered, you get a replacement or a full refund — your choice — and we cover the return postage. Tell us within 48 hours of delivery, with photos, so we can get it sorted fast. Your rights under the Consumer Rights Act 2015 still apply after that.

How to start a return

1. Message us on the contact page with your order number, what you're returning and why (photos if it's faulty, damaged or wrong).
2. We reply with the return address and next steps. Please don't send anything back before we've replied.
3. Pack it securely. For change-of-mind returns use a tracked service and keep your proof of postage.

Refunds

Refunds go back to your original payment method. We email you when it's done. Your bank may take a few working days to show it.